Right arrow Call Centre Acoustic Flooring

Acoustic Flooring for Call Centre Workspaces and Meeting Areas

Call centres rely on speech clarity and consistent background sound levels across large seating zones. Floor systems influence how noise travels between desk clusters, how headsets pick up reflected sound and how vibration from footfall and chair movement spreads through the space. We plan acoustic flooring as part of the overall call centre flooring strategy, linking slab design, finishes and access flooring so that operators can hear and be heard clearly.

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20 +

Years
Designing Call Centre Floors

Acoustic conditions in call centres depend on more than ceiling tiles and wall panels. Hard floors, raised access systems and corridor finishes all affect reverberation, transmission between zones and the way sound reflects under desks. Our work looks at floor build ups underneath furniture clusters, circulation routes and breakout areas, so that headsets, microphones and privacy screens are supported by a stable acoustic base rather than fighting against it.

Right arrow How Floors Influence Call Centre Acoustics

Open-plan call floors combine dense seating layouts, constant phone use and frequent movement as operators join coaching sessions, briefings and breaks. Floors in these areas carry castor chairs, cable routes and access panels, linking rows of desks to server rooms and comms racks. Hard, reflective finishes can increase reverberation and raise background sound levels, while poorly detailed joints and panels can transmit impact noise between departments.

On new projects, acoustic targets can be built into the base slab, raised access and finish choices during concrete slab installation, so that structure and finishes support the same noise objectives. In existing buildings, selected resurfacing works can refine surface behaviour under desk clusters, while circulation routes and reception areas may use polished concrete with acoustic control provided by adjacent ceiling and wall treatments.

Right arrow Key Acoustic Flooring Objectives in Call Centres

  • Limit reflection from large hard floor areas to control reverberation.
  • Reduce impact noise from footfall, chair movement and trolley routes.
  • Support speech privacy between adjacent teams and meeting spaces.
  • Integrate acoustic performance with raised access and cable routing.
  • Maintain predictable behaviour across open-plan, meeting and breakout zones.

Right arrow Common Acoustic Issues in Call Centre Floors

Acoustic problems often show up as complaints about distractions, echo and poor call clarity rather than obvious defects in the floor surface. Many of these issues trace back to how floor build ups and finishes were chosen when the space was fitted out.

Hard, reflective finishes in large open-plan zones increasing echo and fatigue.

Footfall and trolley noise transferring through raised access floors between teams.

Chairs scraping on joints or access panels, creating intermittent impact noise.

Quiet rooms and meeting spaces sharing floor structures with busy seating areas.

Breakout and kitchen zones allowing noise to spill directly into call areas.

Uneven acoustic conditions where local upgrades have created patchwork solutions.

Right arrow Our Approach

How We Plan Acoustic Flooring for Call Centres

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STAGE 1

Surveying Existing Floors and Sound Conditions

We begin with a detailed walk-through of the call centre, noting floor build ups, raised access systems, finishes and furniture layouts. Discussions with managers and team leaders help identify where operators struggle with noise, from open-plan seating banks to training rooms and breakout spaces. Where useful, measurements of background sound levels, reverberation and impact noise are taken to confirm how the floor is influencing acoustic behaviour.

Double arrowsSTAGE 2

Defining Acoustic Zones and Floor Build Ups

Survey findings are used to divide the space into distinct acoustic zones: main call floors, quiet rooms, meeting suites, corridors and staff facilities. For each zone we outline suitable floor build ups, including access flooring support, panel specifications and finishes that manage reflection and impact noise. The aim is to provide consistent conditions within each zone while making sure transitions between them are predictable for both staff and visitors.

Double arrowsSTAGE 3

Implementing Upgrades Around Live Operations

Call centres often operate long hours or around the clock, so flooring works must be planned carefully. We phase preparation, panel replacement and finish installation around shift patterns, keeping key seating zones available where possible. Particular care is taken at desk clusters, walk routes and meeting room thresholds, where small detailing changes can deliver noticeable acoustic gains without altering the overall layout.

Managing Reflection in Open-Plan Areas

Large hard floors can act as mirrors for sound. We look at finish selection, furniture density and ceiling treatments together so that open-plan seating zones support clear speech without excessive echo or harsh background levels.

Impact Noise over Raised Access Floors

Raised access floors are common in call centres but can transmit footfall and castor noise. We review panel specifications, pedestal layouts and finish choices to manage impact sound while maintaining access to services.

Zoning Between Call, Meeting and Breakout Spaces

Different activities need different acoustic conditions. We help define floor and finish changes at boundaries so that meeting rooms, quiet spaces and breakout areas support their roles without exporting noise into the main call floor.

Planning for Future Layout Changes

Call centres evolve as teams grow, merge or move channels. We design acoustic flooring solutions that can accommodate changed seating plans, new equipment and reconfigured meeting spaces without needing full replacement each time.

Get a Quote for Call Centre Acoustic Flooring

We help organisations across the UK plan and upgrade acoustic flooring for call centres, contact hubs and support offices of all sizes.

Contact us to discuss your call centre floor and acoustic requirements:

Right arrow FAQ

Call Centre Acoustic FlooringCommon Questions

How much influence do floors have on call centre acoustics?
Floors are a major reflective surface in most call centres. Their build up and finish affect reverberation, impact noise from footfall and how sound travels between desk clusters, so they should always be considered alongside ceilings and wall panels.
Can acoustic improvements be made without closing the whole call floor?
Yes. Upgrades can often be phased by zone or undertaken out of hours. Careful planning allows sections of the floor to be prepared and finished while adjacent areas remain in use, keeping disruption to live operations to a minimum.
Do raised access floors make acoustic control more difficult?
Raised access systems can transmit impact noise if panels and finishes are not selected carefully. With suitable specifications and detailing, they can still provide the service flexibility call centres need while keeping noise within acceptable limits.
How do breakout and kitchen areas affect call floor noise?
Breakout and kitchen zones generate conversational noise and equipment sounds that can spill into nearby desks. Flooring, along with layout and partitions, helps create clear boundaries so that social spaces support staff without disturbing callers.
What is the first step in improving acoustic flooring in a call centre?
The first step is to understand how the space is used and where noise issues are most noticeable. A survey of floor build ups, finishes and problem areas provides the basis for a plan that targets the zones where changes will have the most impact.